CONTRACT

This is our contract and policies that should be read through thoroughly prior to booking with us. We want to ensure you have a great session however our policies are in place to ensure yours, our staff and other clients safety when booking.

Click here for a step by step reschedule pictorial.

PAYMENTS, CANCELLATIONS & REFUNDS (SECTION 1)

  • All payments are non-refundable.

  • Rescheduling requires 48 hours' notice; failure to do so results in inability to change booking.

  • Refunds are not issued due to illness, but clients may reschedule once before re-booking.

  • Cancellations are not refunded.

PUNCTUALITY (SECTION 2)

  • Booking individual must be punctual. Lateness over 30 minutes without prior notice results in automatic cancellation without refund or rescheduling.

  • Late notification of lateness does not delay hire start time. Session ends at scheduled time; any additional time is considered overtime.

CAPACITY (SECTION 3)

  • Capacity includes all team members. Additional attendees will be asked to leave immediately; exceeding capacity results in termination without refund or rescheduling.

  • Maximum capacity: Under 4 hours - 6; 4 hours or more - 8.

PETS & ANIMALS (SECTION 4)

  • No dogs or pets allowed without prior consent. Arrival with animals without consent may result in immediate termination of booking without refunds or rescheduling.

OVERTIME & DAMAGES (SECTION 5)

  • Setup and take down time must be within booked hours to avoid overtime charges.

  • Overtime payment (£40 per additional hour) required upfront; may be charged directly to card on file.

  • Additional charges apply for specific backdrop use.

  • Client is responsible for damages and repaint fees if applicable; charges may be applied directly to card on file.

EATING, DRINKING & SMOKING (SECTION 6)

  • Eating and drinking allowed, but not on backdrops or cove space.

  • Strictly NO alcohol or drugs permitted; non-compliance leads to immediate termination without refund or rescheduling.

  • No smoking indoors; use designated outdoor area.

PROFESSIONAL CONDUCT (SECTION 7)

  • Photography/videography limited to booked studio space. Surrounding areas not for client use.

  • Maintain respectable noise levels and respect neighboring businesses.

  • Do not occupy communal spaces after session.

  • Disrespectful behavior results in immediate termination and potential further action.

OTHER (SECTION 8)

  • Staff are not responsible for lighting setups or shoot outcomes.

  • No smoke machines permitted.

  • Music videos/live music require prior approval.

FINAL AGREEMENT (SECTION 9)

Online booking implies agreement to all terms and conditions. Violation results in immediate session termination without refund or rescheduling.